Authorized Mugen Power Battery Distributor

• Shipping  

• Sales Tax

• Returns

• Warranty

• Privacy & Security

• Sales Agreement

Shipping:

All in-stock orders are shipped within 24-48 hours of receiving your payment (excluding weekends & holidays). You will receive an order confirmation shortly after you place it. Please take the time to ensure your shipping address is correct when ordering and when reviewing your order confirmation e-mail. If your address is incorrect, please contact us immediately. Once your order has shipped, there is no way for us to change any information.

Shipping options:

Notes*

- Delivery time calculated from date of actual shipment.
- Service delivery time is not guaranteed; it is an estimate by the shipping company.
Please note, FedEx DOES NOT deliver to PO Boxes.

International Shipping:

Delivery time outside the United States is just an estimated average, and is NOT guaranteed. Your package may be held by your country’s customs agency until cleared. We do not have control over your local shipping carriers or customs agencies. However, you can be assured that all international packages are being shipped out with all needed documentation to avoid unnecessary delays.

Duties and Taxes: Our prices do not include duties or value-added taxes. If assessed, these charges are the responsibility of the package recipient and will be billed by the local customs office or shipping carrier.

Sales Tax:

We collect 8.1% sales tax on shipments to Colorado addresses, unless the purchaser supplies us with a signed official state resale certificate or sales tax exemption certificate with the order. Purchasers outside Colorado are responsible for their state or local sales/use tax, if any, and any other taxes payable by reason of this transaction.

Returns Policy:

If for any reason you are not satisfied with your purchase, you may return it to MugenBattery.com within 30 days of the shipping date for a refund or a replacement. All products must obtain a valid Return Material Authorization (RMA) number issued by us. All items returned without RMA number will not be accepted. RMA requests must be submitted by the customer via “My Account” section by logging into your account and clicking on “Completed Orders” and following the instructions for returns.

If you did not create an account upon checkout, please fill out Return Request Form by clicking here. Please fill out ALL fields and in the “Details” section include the reason for return and what you would like to do (return for refund, exchange, etc.). A customer service representative will e-mail you back with further information.

Returns made for non-defective merchandise will be charged a 15% restocking fee. All products must be returned unused, with all parts and accessories, and in original packaging. Products returned with signs of wear and tear or without original packaging will be subject for additional fees. Shipping charges are non-refundable. No refunds will be given after 30 days.

All refunds will be processed within 1-2 weeks of receipt.

Warranty:

Limited Product Warranty: Mugen Power batteries are made to ensure satisfaction and service during the natural life of the product and come with 6 month manufacturer's warranty. This limited warranty does not cover defects from product misuse, product neglect, product abuse, product tampering, product alterations and unauthorized product repairs. Furthermore, the warranty does not cover any consequential damage to a person or property other than the product purchased.

Privacy & Security:

Your Privacy:

our privacy is very important to us. MugenBattery.com does not sell, exchange, or distribute your e-mail address or personal data to anyone. In order to ship products and contact our valued customers, it is necessary to gather some information about you. We feel it is your right to now how the information collected will be used.

Your e-mail will be used as a primary form of communication. We will send all order related information to the e-mail address you provide. MugenBattery.com may periodically send information about specials, giveaways, promotions and new products to you via e-mail. Please let us know if you would rather not receive these promotional announcements and we will be happy to remove you from our list.

Your address is only used to ship the product(s) to you. We do not participate in any direct mailings nor will we sell, share or provide your information to any company who does.

Generally, we do not monitor the age of visitors to our website nor is our website structured to attract any under age 13. Therefore we believe it is ultimately the parents’ responsibility to supervise their children’s online activities.

Online Security:

Whenever you provide any order information, we use SSL technology to make sure that it is "encrypted," or, scrambled, so that no one else can read it while it is being transmitted over Internet. After you place an order all information (such as your name, address, and email address) is safely stored behind a firewall.

Sales Agreement:

By placing an order at MugenBattery.com a customer has agreed to the terms and conditions of the sale as indicated on this website. By placing an order at MugenBattery.com.a customer has agreed to the total dollar amount of the sale, and authorized MugenBattery.com to collect payment via the payment method the customer specified. MugenBattery.com reserves the right to make changes to this site and these terms and conditions at any time.